The Effect of Job Crafting, Employee Engagement and Workload on Employee Performance at Kopi Kenangan in Surabaya

Abstract

This study examines the effect of job crafting, employee engagement, and workload on employee performance in the coffee retail industry, a context that remains relatively underexplored in human resource management research in Indonesia. The originality of this research lies in its integrated model that simultaneously analyzes these three variables within a fast paced, service intensive retail environment. Using a quantitative explanatory design, primary data were collected from 100 employees of Kopi Kenangan in Surabaya through a structured questionnaire measured on a five-point Likert scale. Data were analyzed using multiple linear regression with SPSS software. Prior to hypothesis testing, validity, reliability, and classical assumption tests including normality, multicollinearity, heteroscedasticity, and linearity were conducted to ensure model robustness. The results indicate that job crafting, employee engagement, and workload each have a positive and statistically significant effect on employee performance, both partially and simultaneously. These findings suggest that proactive job redesign, strong psychological engagement, and well managed workloads contribute significantly to enhancing employee performance in the coffee retail sector. Practically, the study highlights the importance of fostering job crafting behaviors, strengthening employee engagement, and managing workloads effectively. Academically, this research contributes to the human resource management literature and provides a foundation for future studies to incorporate additional organizational and psychological variables.